Contract · Part Time · 15 hrs/wk · 20 weeks · Fully remote · Remote

ServiceNow BPC – Performance Analytics / Platform Analytics

ModWorkflows · Open to candidates in USA

The opportunity

Part-time ServiceNow Business Process Consultant needed for a 20-week remote engagement focused on executive KPI strategy and Performance Analytics governance.

This is a business-facing, functional consulting role focused on executive stakeholder engagement, KPI strategy, reporting requirements, and governance for a ServiceNow environment. The consultant will act as a functional advisor, bridging the gap between C-suite objectives and technical execution, while evaluating the transition of reporting solutions from platforms like Power BI to ServiceNow Platform Analytics.

Key Responsibilities

Lead discovery workshops with C-suite executives and business stakeholders to identify reporting needs and strategic objectives.
Serve as a functional advisor on ServiceNow Performance Analytics and Platform Analytics.
Define KPIs, performance indicators, dashboard requirements, and reporting governance frameworks.
Evaluate existing reporting solutions, including Power BI, to determine suitability for ServiceNow Platform Analytics.
Translate executive reporting needs into clear business and functional requirements.
Recommend improvements to reporting processes, KPI ownership, and analytics operating models.
Collaborate with technical teams to ensure reporting solutions align with business objectives.

Key Requirements (What We're Looking For)

Strong ServiceNow Business Process Consulting experience.
Functional expertise in ServiceNow Performance Analytics and/or Platform Analytics.
Experience defining KPIs, indicators, dashboards, and reporting strategies.
Proven experience engaging C-suite executives and senior leadership.
Strong workshop facilitation, discovery, and requirements-gathering skills.
Experience establishing reporting governance and KPI frameworks.
Excellent communication and stakeholder management skills.

Preferred / Nice to Have

Power BI experience.
Experience with enterprise reporting modernization.
ServiceNow certifications.
Familiarity with ITSM, CSM, ITOM, or other ServiceNow modules.

Location & Work Authorization

Role is 100% fully remote.

Engagement Details

Duration: 20 weeks.
Hours: 15 hours per week (Part-time, approximately 300 hours total).
Focus: Executive reporting, KPI strategy, and business process consulting.

Expertise

Platform Architecture