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Direct Hire · Full Time · 40 hrs/wk · Permanent · Fully remote · USA

Senior ServiceNow ITOM / ITAM Engineer

Confidential · Open to candidates in USA

The opportunity

Techno-functional Senior ServiceNow ITOM/ITAM Engineer needed for a high-growth consulting firm to design and implement AI-forward asset and operations solutions.

This is a full-time, techno-functional role for a ServiceNow professional to join a growing consulting and delivery team focused on implementing and optimizing ITOM and ITAM solutions with an emphasis on AI-driven automation.

Key Responsibilities
  • Work directly with clients to understand business needs, technical challenges, and ServiceNow requirements.
  • Design, configure, implement, and optimize ServiceNow solutions across ITOM, ITAM, and CMDB.
  • Support ITOM capabilities such as Discovery, Service Mapping, and infrastructure visibility.
  • Help clients improve CMDB data quality, relationships, governance, and overall platform effectiveness.
  • Support HAM and SAM processes, including asset lifecycle management, inventory visibility, and software compliance.
  • Translate business requirements into practical technical solutions and workflows.
  • Identify opportunities to incorporate AI, Now Assist, automation, and intelligent workflows into ServiceNow environments.
  • Collaborate with architects, developers, and functional consultants to deliver scalable solutions.
  • Provide technical guidance, troubleshooting, and ongoing platform improvements.
Key Requirements (What We're Looking For)
  • Strong hands-on experience with the ServiceNow platform.
  • Experience in ITOM, ITAM, CMDB, HAM, and/or SAM, with a solid understanding of how these capabilities connect.
  • A techno-functional mindset — comfortable discussing business processes while understanding technical implementation.
  • Ability to engage directly with clients, gather requirements, explain solutions, and build relationships.
  • Experience configuring, implementing, enhancing, or supporting ServiceNow environments.
  • Understanding of ServiceNow best practices, workflows, integrations, and data relationships.
  • Interest in AI-driven solutions, automation, and emerging ServiceNow capabilities.
  • Strong communication, problem-solving, and collaboration skills.
Preferred / Nice to Have
  • Experience with ServiceNow Discovery, Service Mapping, or ITOM Visibility.
  • Familiarity with HAM Pro, SAM Pro, or ITAM lifecycle processes.
  • Knowledge of CMDB governance, CSDM, and data quality best practices.
  • Experience with ServiceNow Now Assist, AI-powered workflows, or automation.
  • Previous consulting, professional services, or client-facing delivery experience.
  • ServiceNow certifications such as CSA, CIS-Discovery, CIS-ITSM, CIS-HAM, or CIS-SAM.
Location & Work Authorization
  • The posting does not specify visa restrictions; however, it is a US-based Direct Hire role.
Engagement Details
  • Employment Type: Full-Time, Direct Hire.
  • Compensation: $160,000–$180,000 Base Salary + 5-10% Annual Bonus.
  • Benefits: Unlimited PTO and fully covered healthcare.

Expertise

ITOMITAM / SAMCMDBHardware Asset Management (HAM)Software Asset Management (SAM)HAM ProSAM ProNow AssistAI AgentsGenAI / LLMs

Preferred certifications

✓ CSA✓ CIS-Discovery✓ CIS-ITSM✓ CIS: HAM✓ CIS: SAM